Control Room Operative

Control Room Operative

Team Support Midlands are pleased to be recruiting on behalf of their client for a Control Room Operative to join their team on a temporary to permanent basis.

Hours: Variable shift patterns Mon – Fri 8am-4pm or 4pm-10.30pm or 10.30pm-8am, Sat and sun either 8am-8pm or 8pm-8am You will be guaranteed 20 hours per week however you will on average work 35 hours per week

Pay: £8.21 per hour rising to £9.00 per hour after 12 weeks

Role: Answer incoming calls in line with operating procedures

Making calls as required

Maintain call logs and incident reports in an accurate and timely manner

Communicating with requests from both end clients and client employees in a professional manner

Dealing with requests from third parties

Working within agreed service levels

Liaison with emergency services

Provide real time Control room support to front line staff

Experience: Excellent communication skills both written and verbal

Proven ability to deal with large volume of calls/requests whilst providing excellent customer service

Experience of working in a busy multi functional control room or call centre environment

Shift work experience is required

Immediate start available

Please click to apply or call Laura Pritchard on 0121 523 1089 for more information

Go to all jobs