Customer Service Advisor

Customer Service Advisor -001-11-30T00:00:00+00:00

Team Support Midlands are pleased to be recruiting on behalf of their client based in Oldbury for a Customer Care Representative to join their team on a contract basis for 9 months initially to cover maternity however this role could become permanent for the right candidate.

37.5 hours per week Mon – Fri 8.30-5pm

Salary: £16-18k per annum

Role: You will be the first point of contact for customers calling into the business. To deal with internal and external customer queries and complaints which are received by telephone, email and fax.

Duties: Managing a high volume of incoming telephone calls and queries

Making sure customers are provided with all information they require to ensure a high first time resolution rate

Entering customer orders onto the system promptly and accurately

Interacting with all company departments

Updating and checking customer orders

Ensure all data entry of customer records are updated accurately and promptly

Organising customer returns

Experience: Must have at least 2 years customer service experience within a customer care role

Excellent personal communication skills both written and verbal are essential

Excellent telephone manner

Immediate start available

Please click to apply or call Laura Pritchard on 0121 523 1089 for more information

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