Team Support Midlands are pleased to be recruiting on behalf of their client based in Dudley for an experienced NHS Complaints Officer to join them on a contract basis for a minimum of 3 months.
Hours: Mon – Fri 9-5pm
Pay: £15-18 per hour DOE
A DBS security check will need to be completed.
This role is to clear a backlog of complaints within the medicine division.
The successful candidate must be experienced in writing response complaint letters and have a good understanding of the NHS complaints legislation.
Drafting and writing response to complaint letters.
Liaison with clinical and non clinical staff and managers to gather views and disseminate information in relation to the complaints process.
Liaison with patients to gather views and to influence complaints management, Initiate investigations into formal complaints.
Experience: Previous Complaints experience and an understanding of the medicine division within the NHS is essential.
Excellent communication skills verbal and written are essential.
Immediate start available
Please click to apply or call Laura Pritchard on 0121 523 1089